Privacy Policies and Shipping
Information you give us
We do not share, sell or trade with other companies the e-mail addresses or any of the information you give us, except what is necessary to verify your credit card information and complete your order. Be assured that we will never use the financial or personal information that you give us for anything other than to complete an order you have placed with us.
Secure transactions
All orders on our site are secure, placed through SSL technology. Any SSL-enabled browser will transfer your transaction information confidentially by scrambling your information before sending it to us to decode on our server. Your information is exposed to no unauthorized persons while in transit.
The following browsers are among the most popular browsers that are SSL enabled:
• Microsoft Internet Explorer 5.0 and later
• Netscape Navigator 4.7 and later
• Microsoft Internet Explorer 4.0 for Mac and later
• Netscape Navigator 4.0 for Mac and later
• Any AOL browser that has any of the above browsers on the same computer
If you have any questions about whether your browser is SSL enabled, contact the manufacturer, or you can download the latest version of Internet Explorer or Netscape Navigator by clicking the following links:
Please note that e-mail communication is not encrypted and is not considered a secure means of transferring credit card information.
Shipping Methods and Costs
All of the items sold by Southwest Art & Southwest Decor are divided into three shipping categories: Standard Ship Items, Special Ship Items and Oversized Items. Each shipping method has different restrictions and charges. Not all items can be shipped to Alaska, Hawaii, APO / FPO addresses or P.O. Boxes.
Standard Ship Items
The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total Shipping and Handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual Shipping and Handling cost will automatically compute on the Shipping Options page of checkout.
The vast majority of items that are sold by Southwest Art & Southwest Decor are shipped via Standard Shipping. Shipping costs are dependent on the item(s) that are in your order. Your total shipping charge will automatically compute during checkout prior to the completion of your order.
Standard Ground Shipping
Standard Ground Shipping will typically arrive within three to five full business days after leaving the warehouse. Although most orders leave the warehouse within 48 hours, we reserve up to ten full business days for processing. Business days are Monday-Friday 9am to 5pm Central time, excluding federal holidays within the United States.
Order Processing Time
Please allow a processing time for your order before it leaves the warehouse. Our goal is to process your order immediately; typically within 24 hours. Because many of our products are custom made and not mass produced, additional processing time, ranging from five to ten full business days may be necessary. If you need a product by a certain date, please contact us and we will see if there is any way to complete your order in a different time frame. After your order leaves the warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
FED X GROUND, UPS & USPS
Our standard shipping methods include Fed Ex, UPS and USPS within the continental United States which varies per which of our distributing warehouses processes your order. Please provide a valid street address for delivery. Fed Ex cannot deliver to P.O. Box addresses. Because of our personal attention to each step of creating your wall decor or furniture, orders placed with us will typically be delivered in 7–10 days. Personalized items usually are shipped within ten to fifteen days and please allow three to four weeks custom sizes and images.
If, for any reason, we anticipate a delay, we will contact you with an estimated shipping date.
For additional information regarding standard delivery times, after a product leaves one of our warehouses, please refer to the following websites:
If we encounter any problems processing or shipping your order, you will be contacted within two business days from the receipt of your order and given an opportunity to either change or cancel your order.
Returns
If for any reason you are dissatisfied with your purchase, we will gladly offer a replacement or refund. Contact us within 10 days of receiving your purchase and inform us of the problem before returning an item.
Replacements are available for the same item or a comparably priced item.
Refunds are for 100% of the price of the item minus a 15% restocking fee. We will arrange for and pay the cost of shipping of any broken items to us. All other returns are the buyer’s responsibility.
You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. This does not include freight items. We will accept postage paid returns only after a return merchandise authorization has been obtained; items must be in original packaging.
Returning a Standard Ship Item or Special Ship Item
Here are the basic steps:
1. Pack the item securely in the original package.
2. Enclose the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item and the reason for the return.
3. All products must be returned in the same condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. Please note: that a full credit is only the amount of the product/items. The shipping charges will not be refunded.
4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. We will pay shipping charges only for “broken” items.
5. For your protection, we recommend that you use Fed Ex or Insured USPS Parcel Post for your return. Unless your packing slip directs you to ship an item to a different addresses (and if so, follows such directions), ship the return package to:
Worth & Merit, LLC
Returns Department
PMB 1037
11101-9 Leopard Street
Corpus Christi, TX 78410
6. Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
7. You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. This does not include freight items. We will accept postage paid returns only after a return merchandise authorization has been obtained; items must be in original packaging. A 15% re-stocking fee will be applied after 24 hours of receiving the delivery.
More about our Website
This is the web site of Worth & Merit, LLC.
Our postal address is:
PMB 1037, 11101-9 Leopard Street
Corpus Christi, TX 78410
We can be reached via e-mail at sales@surgeon-one.com
or you can reach us by telephone at 361-244-2710.
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address), no information on consumers who browse our Web page.
The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes and with respect to cookies: We do not set any cookies.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, writing to us at the above address or include the word "unsubscribe" in the subject line of the blank email.
If you supply us with your email or postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address or include the word "unsubscribe" in the subject line of the blank email. Please provide us with your exact name and email or postal address, so that we can be sure to remove these from our opt-in mail lists.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line, only.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies at this time.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, writing to us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them . Consumers can access this information by e-mail us at the above address, writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information. Consumers can have this information corrected by sending us e-mail at the above address, writing to us at the above address.
With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
